The Italy Revenue Agency (Agenzia delle Entrate) is rolling out weekend telephone support for taxpayers navigating the 2026 tax return season, a move designed to ease the burden on millions of residents managing pre-filled forms.
Why This Matters
• Extended hours: Saturday morning call support begins May 23 and runs through June 20, with four sessions available (May 23, June 6, June 13, June 20).
• Direct assistance: Specialized fiscal consultants will field questions about accessing, reviewing, and submitting pre-filled income declarations.
• Tight deadlines: The Model 730 must be submitted by September 30, 2026, while the Redditi PF model has until November 2, 2026.
Weekend Helpline Responds to Growing Need
Starting this Saturday, the Agenzia delle Entrate will staff its call center on four consecutive Saturday mornings from 9:00 AM to 1:00 PM, breaking from its usual Monday-to-Friday schedule. This initiative responds to increased early filing activity this year.
Residents can reach the service toll-free from landlines at 800.90.96.96, from mobile phones at 06.97.61.76.89, or from abroad at 0039.06.45.47.04.68. The lines are reserved for non-professional users—meaning commercial accountants and tax professionals cannot use this channel—and callers will be invited to rate the quality of assistance anonymously at the end of each session.
Why Pre-Filled Returns Require Verification
Italy's pre-filled tax declaration system compiles data from employers, pension funds, health providers, and financial institutions. However, the Agenzia delle Entrate explicitly states that taxpayers remain responsible for verifying accuracy. Common issues include missing dependent family members and their associated deductions, absent healthcare expenses, and unreported mortgage interest payments.
Taxpayers who discover errors after submission can annul their return once between May 19 and June 22, 2026, using the web portal, then file a corrected version.
What This Means for Residents
If you are a salaried employee or pensioner, your Model 730 became available for consultation on April 30, 2026, and you can submit it starting May 14, 2026. If you earn income from multiple sources or are self-employed, the Redditi PF model became accessible for review on May 20, 2026 (today), with submission opening May 27, 2026.
Access requires authentication via SPID (Public Digital Identity System), CIE (Electronic Identity Card), or CNS (National Services Card). Non-residents holding an Italian tax code can also log in using eIDAS-recognized European digital identities. You may delegate a family member or trusted person to act on your behalf—a feature highlighted in new tutorial videos posted on the agency's YouTube channel and social media accounts.
The Saturday helpline is designed for those who lack access to or cannot afford a CAF (Centro di Assistenza Fiscale) or private accountant.
Online Resources and Support Options
The agency's "Info e assistenza" portal consolidates guides, FAQs, and a scheduling tool for video appointments. A new infographic summarizing 2026 deadlines is available, alongside a step-by-step video on how to delegate someone to file on your behalf.
Beyond the national call center, provincial offices have organized in-person support sessions. Checking your local Agenzia delle Entrate website is advisable for details on availability in your region.
Practical Next Steps
If you plan to use the Saturday helpline, note that wait times may vary across the four sessions. Have your tax code (codice fiscale), employment contract details, and any discrepancies flagged in your pre-filled form ready before dialing.
For those who prefer self-service, the Agenzia delle Entrate mobile app offers the same login options and allows you to review, modify, and submit returns from a smartphone.
If you miss the September 30 deadline for the Model 730, you can still file using the Redditi PF model by November 2, 2026. Remember that the agency's liability ends at data aggregation: you remain legally accountable for the accuracy of your submission, even if an error originated in the pre-fill. When in doubt, use the Saturday helpline or consult a professional.
